Customer service employees share stories about the best and worst customers they've ever had: ‘They got the wrong omelette and . . . stomp[ed] it on the carpet’

Author image for Lana DeGaetano
Lana DeGaetano • "Show me to me please."
Nov 8, 2024 1:00 PM EST

We know the spiel with customer service jobs. Customers have the potential to either make an employee's day or ruin the rest of their shift. It's no surprise to anyone that in the world, good and not-so-great people exist. Who customers decide to be is completely up to them. Luckily, this post shows us that good people are not only good but great!

The negative Nancys who dine in restaurants are probably pretty miserable themselves. What's that gotta do with the employees?! Nothing! If you're a customer service employee, specifically in the service industry, you might wonder how to look on the bright side of things when we have entitled customers coming into your establishments left and right. Hopefully, these Reddit stories will serve as a reminder that for every one bad customer, there are several good ones hoping to make your job a little easier. Scroll below to see both sides of the same coin.

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  • 01
    "I have a customer that came in several times a month last year from November until February and tipped me $200 every time."
    via Unsplash+ (Curated Lifestyle)

    This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.

  • 02
    What's a customer you'll never forget? (Negative and positive)
    via Tiara49
  • 03
    My negative: one time I had a family come in already in a bad mood. I was super sweet offered them refills but gave them space. Guy ate his entire meal but wife didn't
    via Tiara49
  • 04
    touch hers and I made a few attempts to ask for feedback and I sent a manager over in a kind non pushy way. I get my tip receipt back and see a fat 0 on it and it says
    via Tiara49
  • 05
    "bad food worse service." Sloppy handwriting so I ask him what it says and he tells me and then he pushes me with his hands. and leaves. Then his wife comes up to me and
    via Tiara49
  • 06
    hands me $20 and says sorry my husband is such an a ole. I cried after that because I felt bad for the wife and the whole experience.
    via Tiara49
  • 07
    Positive: a group of older people at the end of my shift being tipsy and funny and an older lady telling me I'm pretty and gives me a big hug. Left me $50
    via Tiara49
  • 08
    Knotlt... 23h ago • I have a customer that came in several times a month last year from November until February and tipped me $200 every time. Gave my
    via KnotIt75
  • 09
    kids a Christmas and gave me some breathing room for buying groceries. Then some coworkers got jealous and kind of
    via KnotIt75
  • 10
    ruined it for me, but he actually came back again last weekend and tipped me $150 so we may be back in the swing of things?
    via KnotIt75
  • 11
    21h ago Edited 18 • Couple positive ones.. Had a couple pay for their bar neighbor's dinner in honor of a friend who had just passed away. After
    via amperscandalous
  • 12
    they left, that recipient paid for a round for the bar, and I had everyone cheers to the honored friend. Someone from that group paid it forward by buying another
    via amperscandalous
  • 13
    person's meal, then that person did, etc. etc until I closed down and had to tell a full bar that all of their tabs had been paid and no, they couldn't pay it forward anymore.
    via amperscandalous
  • 14
    Several hours of smiles all because of one friend being honored. Another... a regular of mine was intellectually disabled. A lot of
    via amperscandalous
  • 15
    people don't realize they can enjoy alc ol, too. He never got drink and always had a chaperone, and I think he really enjoyed feeling like a part of the crew. He
    via amperscandalous
  • 16
    was so proud of his job at the napkin factory! He asked my favorite color, and that's how I ended up using purple napkins at home for two years.
    via amperscandalous
  • 17
    Count_your... • 1d ago. I'll never forget my first serving job at IHOP when an angry customer of mine got the wrong omelet and they proceeded to throw it on the ground and stomp it into the carpet.
    via Count_your_Bananas
  • 18
    Pi: edlibe... 20h ago • Not my customer, but a coworker's. We waited tables at a place that rhymes with Smacker Carol. My coworker is/was a lovely woman raising a small son by herself. Her hair and
    via Pi**edliberalgranny
  • 19
    makeup were always perfection. She has the sweetest nature and personality and is kind without fail. But she rarely smiled. She didn't smile much because her teeth were in awful shape from malnutrition and the effects of
    via Pi**edliberalgranny
  • 20
    pregnancy (IYKYK). One Sunday she waited on a youngish man who turned out to be an oral surgeon in Atlanta. He was in Savannah on vacation. He gave her
    via Pi**edliberalgranny
  • 21
    his card and asked her if she'd be willing to let him help her to smile again. He did it pro bono and her smile now lights. up every room she walks into.
    via Pi**edliberalgranny
  • 22
    spirit_of_... 22h ago. I had a customer try to tell me how to do my job. I was a corporate trainer...
    via spirit_of_a_goat

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customer service karens entitlement karen put in her place server servers karen-customer customers karen-customers reddit karen reddit story entitled customers server life karens in the wild entitled reddit thread r-entitled Reddit karen story tales from your server karen restaurant server entitled people
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